Terms and Conditions

Interpretation and Definitions

These terms and conditions form an integral part of any Contract between Dogmovers and any person, company or organisation who enters into a contract with Dogmovers to transport any animal. 

These terms and conditions apply whether the contract is written or verbal. 

For the purpose of these terms and conditions the term “owner” shall refer to any person, company or organisation who contracts Dogmovers to transport any animal. Any person who contracts Dogmovers to conduct any such transport shall be deemed to be the owner or to have the authority of the owner to enter into such a contract. Unless otherwise specified the person from whom the animal is collected by Dogmovers shall be deemed to be the owner. 

For the purpose of these terms and conditions the term “Dogmovers” shall refer to the business, its proprietors and its employees. Employees of Dogmovers do have the authority to enter into a contract on behalf of Dogmovers but have no authority to vary these terms & conditions. 

For the purpose of these terms and conditions the term animal shall refer to any animal or other item provided to Dogmovers for the purpose of being transported. 

Pricing and Timing

Any price or quotation provided by Dogmovers is based on the information provided by the owner of the animal as to the size of the animal and the location of pick up or delivery. Dogmovers reserves the right to increase the price in the event that the information upon which the price was quoted was incorrect or has altered. 

Any price provided by Dogmovers is solely for cartage and care of the animal/s and does not include Insurance of any kind for animals during travel. Insurances where required must be arranged and paid for by the owner.

Payments may be made by Cash at pick up or delivery or by Credit card or Electronic Transfer (paid and confirmed) prior to pick up. Under no circumstances will cheques be accepted without prior arrangement. Dogmovers reserves the right to refuse delivery of any animals or to deliver them to an appropriate boarding facility at the owners cost in the event of non payment until such time as payment has been received in full. 

We reserve the right to charge the full quoted price or any part thereof in the event of a booking cancelled within 12 hours of the agreed pick up time or in the event that we are not informed that a booking has been cancelled. Any refunds shall be given at the sole discretion of Dogmovers with regard to the circumstances under which the booking has been cancelled. In the event we arrive to collect an animal but cannot contact the previously arranged contact person the booking shall be treated as a cancelled booking and the driver shall continue on his scheduled run.

Any times provided by Dogmovers for pick up or delivery of animals are estimates only. Whilst we do go to great lengths to ensure we can maintain an appropriate timetable it is inevitable that at times we will be required to make alterations to our timetable due to the volume of bookings, traffic and weather conditions, mechanical breakdowns or any other reason beyond our control. We accept no liability for any loss, cost or inconvenience suffered by any party as a result of any alteration to our timetable.

Liability

Whilst Dogmovers conducts itself with the utmost care and attention to clients’ animals, they are handled under the understanding that Dogmovers are not to be held responsible for any loss, death, illness, injury or accident due to any cause whatsoever. 

It is the owners responsibility to satisfy themselves as to the details of their animals transport arrangements and to notify Dogmovers of any relevant details regarding their animal/s that may affect safe or appropriate transport.

Where any animal/s are collected from or delivered to another animal transporter or other third party at the request of the owner Dogmovers accepts no liability for any loss, death, illness, injury or accident due to any cause whatsoever whilst the animal is in the care of that other party. 

In the event that any dispute may not be reasonably resolved by the parties and legal action becomes necessary the Southport district of Queenslands Magistrates court shall be deemed to be the appropriate jurisdiction for the filing of such legal action by either party.

Animal Health and Welfare 

It is a condition of transport that Dogmovers are authorised to seek veterinary attention should this be required whilst animals are in our care. Any veterinary charges incurred are the owners responsibility and will be on charged to the animals owner. It is the owners responsibility to inform Dogmovers of any illness, medical condition or special needs relevant to their animal prior to the animal being collected. 

It is not Dogmovers policy to require vaccination certificates for animals being transported. In the event that you are concerned about the possibility of the spread of disease amongst animals being transported we must strongly point out that it is the owners responsibility to ensure that their animal is vaccinated and protected. Also note that animals generally may not be able to be boarded should the need arise without evidence of up to date vaccinations. Animals generally should not be transported within 14 days of receiving vaccinations due to the increased risk to the animal associated with having received such vaccinations and the increased risk of the animal passing on diseases in the immediate period following vaccination.

It is Dogmovers policy that tranquillizers should not be used on animals being transported due to increased health risks to animals under sedation. Where tranquillizers are needed or specifically requested, tranquillizers are to be arranged by the client and prescribed and issued by the client’s own veterinarian. Dogmovers will not be held responsible for over dosage, any side effects or death due to poorly administered tranquillizers.

It is Dogmovers policy to exercise dogs, as appropriate, whilst in our care. It is an inevitable consequence that there is an increased risk of loss or injury whilst animals are being exercised and it is the owners responsibility to inform Dogmovers if they do not want their animal to be exercised for any reason. The exercising of animals in our care is carried out solely at the drivers discretion and we do not under normal circumstances exercise animals for which such exercise would be inappropriate.

We reserve the right not to transport or handle any animal that is considered to present a danger to any person or other animal and this shall be at the sole discretion of our drivers.

In the event that an animal is required to be kenneled or boarded for any reason including travel or collection delays all boarding costs are the client’s responsibility.