Call our Customer Service team on
(07) 5530 2710
or Email us at
Internet Puppy scams
We are aware
that our logo and name (along with those of other companies) have been
used in a puppy delivery scam. People are being asked for money for the
transport of dogs as well as vaccination costs etc prior to the delivery
of dogs they have been promised over the internet. How do you tell the
real thing?
Here's how it works. (Scroll down the
page for full details)
1 You contact us by phone or email with an enquiry or
for a quote.
2 Our customer service team provides a quote based on the
basic details.
3 You accept our quote.
4 Our customer service team confirms all the details with the
sender and receiver.
5 On the day of travel our driver contacts you ahead of time
to collect your pet.
The first step is to contact us for a quote
We can be contacted by phone or email for a quote or to confirm a
booking as follows (see contact us
for full contact details).
Office hours: 8.00am to 5.00pm Monday - Friday
Office Phone Number: (07) 5530 2710
Email: info@dogmovers.com.au
Generally we will need the following details to give you an accurate
quote....
Type and number of Animal/s
Weight or Age of Animal/s (click here to see how we work out your pets
size for pricing)
Town or suburb to collect from (don't forget Door to door service is not
standard and will cost more)
Town or Suburb to deliver to
How soon you want to send them
Any special needs your pet may have.
Confirmation
If the quote is accepted our Customer service reps will contact both the
sender and receiver, seperately, to confirm the booking details. This
will include the following...
Finalising the dates and approximate times for the collection and
delivery.
Finalising the location of the collection and delivery (check here for
details of our collection points).
Discussing payment options.
Discussing specific details regarding the animal/s and any special
requirements they may have.
The relevant drivers contact details.
Driver contact and timing
Please note our driver will contact each party on the day, ahead of
time, with exact times for collection and delivery. Don't forget that
the times will vary due to unforeseen issues like accidents, bad weather
or road closures but our drivers will always endeavour to collect and
deliver your pets at a reasonable time, as close as possible to the
original estimated time and will relay any time changes to you ahead of
time.
Make sure you read our
terms and conditions as these form part of our
transport contract.